Service Operations Coordinator

The Waldinger Corporation is currently seeking a problem solver with strong attention to detail for the position of Service Operations Coordinator at their North Kansas City office. This position will support the Service Manager building long-term business value by helping to retain high quality customers and employees.

Key Responsibilities include:

  • Maintain good customer service relationships with all external and internal customers and participate in customer service training.
  • Work closely with Service Coordinators to ensure dispatch board is utilized efficiently and effectively.
  • Ensure that all planned maintenance services are completed each month.
  • Create and manage all “quote only” work orders, tracking open-lost pending quotes and tracking final margins on quoted work.
  • Follow up on completed work with customers; investigate and resolve customer disputes.
  • Assist Service Technicians with delivery of materials and supplies to expedite job completion.
  • Assist with calling on past due accounts.
  • Maintain close working supervision of the Service Coordinators. Address areas that need to be improved upon with training opportunities.
  • Provide training for all new Technicians with iPad work order system

Job Requirements:

  • 2 years of Service Operations experience
  • Administrative and Customer Service experience with strong attention to detail
  • Strong MS Excel skills, databases, and MS Office Suite
  • Good organization skills and the ability to multi-task
  • Ability to interact with customers and co-workers professionally
  • Preferred HVAC and/or service department experience
  • Associates Degree preferred or a high school degree with equivalent work experience.

Company Summary:

THE WALDINGER CORPORATION is a premier mechanical, sheet metal, electrical and service contractor operating under a people-first approach.  With headquarters in Des Moines, IA.  The Waldinger Corporation has branches throughout the Midwest United States and has built a reputation as an industry leader since its beginnings in 1906.

EOE-AA/Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation

Address: 1800 Levee Road, Suite 100, North Kansas City, MO 64116