Service Operations Analyst

Due to growth The Waldinger Corporation is currently seeking a problem solver with strong attention to detail for open position in our Service department, as a Service Analyst in our North Kansas City office. This position will support the Service Operation Manager, create quotes, track open-lost pending quotes, track quoted work final margins, and update daily work in progress status.

Responsibilities include: supporting the Service Operations Manager by creating quote only work orders, tracking open-lost pending quotes and tracking final margins on quoted work; use database, quoting software, and custom spreadsheets to organize quotes by status, track margins, and organize daily status of quotes won; develop successful external and internal customer relationships; follow-up phone calls and emails; and service as back-up dispatcher as necessary for the service department.

 Job Requirements:

  • Administrative and billing experience with strong attention to detail
  • Customer Service skills
  • Strong MS Excel skills
  • Good organization skills and the ability to multi-task
  • Ability to interact with customers and co-workers professionally
  • Preferred HVAC and/or service department experience
  • Associates Degree preferred or a high school degree with equivalent work experience.

Company Summary:

THE WALDINGER CORPORATION is a premier mechanical, sheet metal, electrical and service contractor operating under a people-first approach.  With headquarters in Des Moines, IA.  The Waldinger Corporation has branches throughout the Midwest United States and has built a reputation as an industry leader since its beginnings in 1906.

EOE-AA/Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation

Address: 1800 Levee Road, Suite 100, North Kansas City, MO 64116