HVAC/R Service Coordinator

Due to growth The Waldinger Corporation is currently seeking a problem solver with strong attention to detail for open position in our Service department, as a Service Coordinator in our Des Moines office. This position will support the Service and Operation Manager(s), provide customer service to all external and internal customers, assist with procurement of parts and tools, service as back-up dispatcher as necessary, and support functions for technicians such as issuing P.O.’s and assigning job numbers. 

Responsibilities include: supporting the Service and Operations Manager(s) by creating quote only work orders, tracking open-lost pending quotes and tracking final margins on quoted work; use database, quoting software, and custom spreadsheets to organize quotes by status, track margins, and organize daily status of quotes won; develop successful external and internal customer relationships; follow-up phone calls and emails; and for the service department.

Job Requirements:

  • Administrative and billing experience with strong attention to detail
  • Preferred HVAC and/or service department experience
  •  Customer Service skills
  • Strong MS Excel skills
  • Good organization skills and the ability to multi-task
  • Ability to interact with customers and co-workers professionally
  • Associates Degree preferred or a high school degree with equivalent work experience.

 

We Offer Our Ever-Growing Team the Following Benefits:

  • Paid holidays and a floating holiday
  • Blue Cross Health insurance
  • Dental and Vision insurance
  • Growth potential with a stable company
  • Sick days per year that roll over
  • Health club reimbursement
  • Vacation Time accrued immediately with increases every year
  • 401k with match and profit sharing
  • Funeral leave
  • Continuing education and advancement opportunity
  • M-F
  • Family, friendly team work environment.
  • Term Life Insurance
  • Accidental Death Insurance
  • Dependent Life Insurance
  • Prepaid Legal
  • Flexible spending accounts

EOE-AA/Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation

Address: 2601 Bell Avenue, Des Moines, IA 50321