HVAC Service Call Center Shift Supervisor

Call Center Supervisor – this position is in our corporate headquarters in Des Moines servicing our branches and customers across the Midwest and Southeast offering a challenge of handling a broad range of emails and inbound/outbound calls from customers for HVAC, refrigeration, ice machines and/or cooking equipment service needs.  Will be responsible for supervising call center employees, while also entering work orders, assessing and prioritizing service requests to our technicians. 

This position does require evening and weekend hours as it is 4 x 10 hour days Thursday-Sunday:

  •            Monday,  Tuesday, and  Wednesday off
  •            Thursday 6:00 am to 5:30 pm
  •            Friday 6:00 am to 5:30 pm
  •            Saturday 6:00 am to 5:30 pm
  •            Sunday 7 am to 5 pm

Job Requirements:

  • Previous supervisor or team leader experience in a call center environment 
  • Excellent customer service and people skills, good phone communications
  • Computer skills including good typing/data entry skills and high attention to detail

Address: 500 SW 7th Street, Suite 100, Des Moines, IA 50309