HVAC Service Call Center Coordinator- Full-Time

The Call Center Coordinator – this position is in our corporate headquarters in Des Moines servicing our branches and customers across the Midwest and Southeast offering a challenge of handling a broad range of emails and inbound/outbound calls from customers for HVAC, refrigeration, ice machines and/or cooking equipment service needs. The Call Center Coordinator position is responsible for assessing and prioritizing service requests. 

This position does require evening and weekend hours as follows:

  •            Monday and Tuesday off
  •            Wednesday 1 pm to 9 pm
  •            Thursday 1 pm to 9 pm
  •            Friday 11 am to 7 pm
  •            Saturday 10 am to 6 pm
  •            Sunday 8 am to 4 pm

Job Requirements:

  • Excellent customer service and people skills, good phone communications
  • Computer skills including good typing/data entry skills and high attention to detail

Address: 500 SW 7th Street, Suite 100, Des Moines, IA 50309