Business Applications Assistant Manager

The Waldinger Corporation is looking for a Business Applications Assistant Manager to support business applications in all areas and services.  Key responsibilities include: team use of Atlassian Jira Service Desk in support of end-user assistance and incident requests; evaluating and improving existing processes related to the administration of business applications; managing the testing, communication and delivery of upgrades and iterative changes to business applications (Penta, Paperless, OnBase, etc.); and team use of Atlassian Confluence to develop and maintain a knowledge base of information for business applications.   

Experience Needed:

  • Proven background providing strong customer service utilizing Jira or similar IT service management tool.
  • Proven skill in evaluating process improvement opportunities.
  • Experience serving as an effective liaison between key business stakeholders and outside vendors.
  • Proven skill in project management and support of business applications.
  • Worked with managing vendor relationships.
  • Background in researching, analyzing and deploying new technology in support of business applications.

 

Specific Skills Needed:

  • Strong organizational skills with the ability to prioritize, manage, and perform multiple tasks with multiple deadlines, responding quickly to changing priorities and following through on all tasks.
  • Ability to understand business operational needs and how they relate to delivery of IT service and support.
  • Accountability:  Owning and taking responsibility for one’s actions.
  • Analytical Skills:  Strong analysis skills and creative problem-solving skills.
  • Business Acumen:  Broad based business knowledge and ability to properly interpret and translate business needs or issues into operational requirements or steps to duplicate a problem.
  • Collaboration & Communication:  Effective interpersonal skills.  Ability to easily and effectively interact with technical, non-technical and business staff at all levels.  Ability to work in a team environment, to listen to other’s ideas; to communicate accurately and succinctly.
  • Ability to work independently to troubleshoot, document and resolve issues or to gain proficiency in a new business area.
  • Effective written and oral communication skills, including facilitation and presentation skills.
  • Strong customer service skills.
  • Strong project management skills.
  • 2- or 4-year degree in IT or Accounting or equivalent experience.

Address: 500 SW 7th Street, Suite 100, Des Moines, IA 50309